Glossary of Moving Terms

Accessorial (additional) Services – these are services such as packing, unpacking, extra stops, or shuttles that you request to be performed (or are necessary because of landlord requirements or other special circumstances). Charges for these services are in addition to the transportation costs.

Bill of Lading – your receipt for goods and contract for transportation. Your signature acknowledges that the household goods can be loaded on the van and "released to the carrier" to be transported to destination.

Non-Binding Estimate –A non-binding estimate is the carrier's approximation of the cost based on the estimated weight of the shipment and the additional services requested. The final charges will be based on the actual weight and tariff provisions in effect on the day of the load.

Bulky Article – These are normally items that require special handling due to their large size. For example: big screen TVs over 42”, motorcycles, hot tubs, riding mower, etc.). These bulky items are determined by the Household Goods tariff.

Claim – statement of loss, damage, or delay to a household good shipment while in the care, custody or control of the carrier or its affiliated agent.

COD – a shipment where the customer pays the moving charges or items not approved by their employer. For COD shipments, payment is required in cash, money order or cashier's check.

Department of Transportation (DOT) – the federal agency which, through the Surface Transportation Board (STB) and Federal Motor Carrier Safety Administration (FMSCA) within the DOT, governs the interstate transportation industry, including movers of household goods.

Extra Labor – hourly labor charge (15 minute minimum) for performing any requested services for which specific fees are not published. This generally covers activities such as removing/placing items in attics/crawlspaces, packing/unpacking owner's furnished containers (PBO’s), rearranging existing furniture, etc.

Extra Pickup or Delivery – line haul/transportation charge includes pickup from a single address and delivery to a single address. Per the tariff your extra pickup must be within 50 miles of your origin home and with your origin state. You extra delivery must be within 50 miles of your destination home and within your destination state.

Fuel Surcharge – the carrier's tariff provides for a percentage adjustment to the transportation charge (and SIT Pickup and Delivery) to aid in the recovery of the increased cost of fuel. The surcharge, which can change monthly, is based upon the national average cost of diesel as reported by the U.S. Department of Energy.

High-Value Article Inventory Form – This is a form you will have to fill out to list items included in your shipment that are valued at more than $100 per pound to ensure they are protected accordingly.

Insurance-Related General Increase (IRR Surcharge) – the carrier's tariff provides for a percentage adjustment to the transportation charge (and SIT Pickup and Delivery) to aid in the recovery of the increased cost of carrier's and van operator's liability insurance expenses.

Inventory – a detailed descriptive list of the items in the shipment and their condition before the van is loaded.

Non-Allowable (Prohibited Items) – the Carrier will not accept shipment property that will contaminate or damage (i.e., bug infestations, chemicals, propane tanks, etc.) the carrier's property or the property of other customers, nor will it remove items that would damage the article or the premises (i.e., furniture that will not fit through doorways). Further, the carrier will not accept liability for items of a perishable nature (food, wine collections, plants, etc.).

Order for Service – a document authorizing the moving company to transport your household goods.

Origin & Destination Service Charge – a hundred weight rate that applies based on the weight of the shipment plus any weight additives and location where the shipment is picked up and delivered. The charges compensate the carrier for basic handling and servicing of the shipment; includes services such as elevator, stair and excessive distance carries, piano and organ flight carries, additional transportation charge (ATC), and on shipments moving transborder between the United States and Canada, the import and export service charge.

Overflow – when articles to be shipped are left behind due to insufficient space on the primary van. An additional van(s) is then utilized for transportation and delivery.

Overtime Loading & Unloading Service – if you request loading or unloading on a specific date which is a Saturday, Sunday or a holiday, an overtime charge, based on the weight of your shipment is assessed. This is also true if you request the service to be performed after working hours (i.e., between 5 p.m. and 8 a.m.) on any week day, or when prevailing laws ordinances or landlord requirements will not allow loading/unloading during normal working hours on week days.

Packing – These rates include the cartons, paper, tape and the packing of the carton.

PBO (packed by owner) – when articles are packed by the customer for moving.

Shuttle Service – used if the assigned over-the-road van is unable to make a normal pickup or delivery because of physical constraints (extremely narrow road, inadequate parking area for the truck, weak bridge, etc.). A shuttle service is the use of a secondary, smaller vehicle to complete the pickup or delivery. Charges for this service are based on the weight of the shipment and the location where the service is performed.

Storage-in-Transit (SIT) – the temporary storage of your household goods in the warehouse of the carrier's agent, pending further transportation at a later date.

Survey – performed by an agent to examine the customer's belongings in order to better estimate move charges and household goods weight.

Tariff – a publication containing the carrier's rates, rules and regulations for services performed, applicable to the customer's move.

Third-Party Services – performed by someone other than the carrier or its agents at your request or required by federal, state or local law (e.g., appliance servicing, crating).

Unpacking – removing the customer's goods from containers and placing them on a flat surface, as well as the disposal of such containers and packing materials. If ordered, unpacking service must be performed at the time of delivery.

Valuation – a tariff-based coverage for a customer's household goods while they are in the care, custody and control of the carrier.

Waiting Time – if you are unable to accept delivery of your shipment within the free waiting time (i.e., 2 hours) after notification of arrival at destination, you may request waiting time until delivery can be made. There is a charge for the vehicle and manpower for each hour between 8 a.m. and 5 p.m. local time. The alternative is unloading your shipment at an agent's warehouse. You will have storage, handling and delivery from warehouse expenses, and consequently it may be less expensive to pay for waiting time, if it is not for an excessive length of time.

Weight Additive – some articles included in a shipment (i.e., camper shells, boats, canoes, boat trailers, etc.) are light in weight but occupy space in the van that is not proportionate with their weight. For instance, one might load 4,000 pounds of furniture and cartons in the space taken by a 1,500-pound boat. To compensate for this inequity, our tariff provides a schedule of additional weights for such articles.