FAQ

Q: How far in advance should I schedule my move?
A: It is recommended that you schedule as far in advance as you can.  The farther out you can plan your move, the greater the availability of the dates you want.  Please always try to give us at least 3 to 4 weeks’ notice and so we can do our best to accommodate your requests.  We always do our best to try to accommodate last minute customer as well.

Q: Will you move my plants?
A: Depending on state laws we can attempt to move your household plants, but you must sign a waiver.  Some states such as California prohibit the transport of live plants in or out of the state. We cannot guarantee the safe transport of live plants; they can be traumatized by motion or temperature extremes inside the moving truck.

Q: Are there items that we cannot move?
A: All licensed movers are not allowed to move hazardous or combustible items such as propane tanks, firearms, paint and aerosols, as the temperature in the truck could cause these items to explode or ignite.  Please see the Items Not Allowed List under our downloadable forms page for a listing of all items.

Q: How will the movers know what items to take and what to leave behind?
A: When our crew arrives at your home they will do a walk through with you, at this time you can confirm with them what will go and what will remain at your home.

Q: Can you transport my pets?
A: Unfortunately, there is no safe place in the moving truck for pets to ride.  They cannot be transported in the cab of the moving truck for liability reasons and the back of the moving truck is inappropriate due to lack of climate control and the danger posed by potential shifting of heavy objects.

Q: Can I ride in the cab of the moving truck with the movers?
A: Unfortunately, we cannot transport customers in the moving truck for liability reasons.

Q: Do the movers take time off for lunch? Should I provide lunch for them?
A: Moving is a physically taxing job and the crew does need time to eat during the day.  If your move is charged by the hour the time they spend eating lunch will be deducted from your hourly bill.  As for providing them lunch, it is not required, as they often will bring their own or will find somewhere to eat along the way.  However, water and/or sports drinks for the crew are always welcomed and appreciated.

Q: Can the movers dispose of trash on moving day?
A: No, we are not equipped to dispose of your trash.   Our crew will clean up any cardboard or paper debris from packing, loading or delivery but cannot remove household trash.

Q: Can the crew clean my home after loading and/or before delivery?
A: Our crews do not do general house cleaning; they will clean up any materials or debris they made during the moving process but not the general cleaning of your home. 

Q: Can the crew shovel and sand my walkways if it snows or is icy?
A: No, it is important that you shovel, sand or salt all walk ways and access ways in preparation for our arrival. Our crews are not equipped with the proper tools for snow and/or ice removal.